Terms and Conditions

These are the terms you agree to when you buy from Peak Performance Wellness Ltd: a seminar, a workshop, a programme for your team or a download. Please read them before you order.

1. Who we are

These terms are between you and Peak Performance Wellness Ltd, a company registered in Mauritius.

Throughout this page, “we”, “us” and “our” mean Peak Performance Wellness Ltd. “You” means the person placing the order.

2. What these terms cover

These terms apply to what you buy online from us:

• Seminars and workshops, online or in person
• Wellness programmes for companies, agreed in a written proposal
• Downloads, such as written protocols and guides

Where a product page and these terms disagree about what is included, the product page wins on the description. These terms still govern everything else.

• Treatment sessions and gift vouchers. These are booked under the terms on the therapy pricing page and the voucher page.
• Free content. Articles, free downloads and anything else you can read without paying.
• Other websites. If you buy from another website through a link on ours, you buy under that website’s terms.

By placing an order you confirm that you are at least 18, that you can enter into a contract, and that you have read these terms.

3. Prices and payment

• Online purchases. The price and the currency are shown on the product page and again at checkout. The total on the checkout screen is the amount that will be taken. You pay in full at checkout.
• Programmes for companies are quoted and invoiced in Mauritian rupees (MUR), unless the proposal says otherwise, and are paid by bank transfer on the terms in the proposal.

Card payments are processed by our payment provider. We do not see or store your card details.

If your card is in another currency, your bank converts the amount at its own rate and may add a fee. That fee is between you and your bank.

We can change prices at any time. The price that applies to your order is the one shown when you place it. If a price is obviously wrong, we will tell you before we go any further, and you can confirm at the correct price or cancel.

4. Placing an order

1. You choose what you want from its page, which describes what it is and what is included.
2. You go to checkout. The checkout screen shows the item, the total and the currency before you pay.
3. You pay. Our payment provider processes the payment.
4. We confirm your order by email, with your download or your booking details.

The contract between us starts when we confirm your order. For a programme for a company, it starts when you accept our written proposal and we confirm the booking in writing.

If a payment does not go through, nothing is charged and no contract is formed. If we cannot provide what you ordered, for example because a session is full, we tell you promptly and refund you in full.

5. Delivery

• Downloads are delivered digitally, by email or as a download link, once your payment is confirmed. Nothing physical is shipped.
• Seminars and workshops take place on the date we confirm with you. We send the joining link or the venue details before the session.
• Programmes for companies are delivered on the dates and at the place set out in the proposal.

If something has not arrived, email us and we will send it again.

6. Cancellations and refunds

Downloads

A download is delivered as soon as you pay, so we do not refund a change of mind. If a file is broken, missing or the wrong file, or you were charged twice, we will send you a working copy or refund you.

Seminars and workshops

You can move your booking free of charge if you tell us at least 24 hours before the session. We do not refund a change of mind. If we cancel or cannot deliver the session, you choose: a new date or a full refund.

Programmes for companies

The notice periods and any deposit are set out in the written proposal. If we cancel, you get a full refund of anything you paid for what we did not deliver, or a new date.

Nothing in this section takes away any right you have under the law that cannot be excluded.

7. Live sessions

• Please be ready on time. If you are late, the session still ends at its scheduled time.
• If we have to move a session, we offer you the next available date or a full refund.
• Please do not record or stream a session without asking us first.
• In group sessions, please treat other participants with respect.

8. Using what you buy

When you buy a download you get a personal licence to use it. You may download it, print it, keep it and use it yourself.

You may not resell it, share the file, post it online, copy it into your own product or course, or use it to teach paid classes without a written licence from us. If you want to buy for a team or a business, email us and we will arrange a licence.

Please do not try to break or interfere with this website, or copy or scrape its content.

9. Health

Movement should feel like effort, not like injury. If something hurts, feels sharp or feels wrong, stop and get it checked. You are responsible for deciding whether what we teach is right for your body.

10. Guarantees

We guarantee that what you receive matches its description. If it does not, tell us and we will put it right or refund you.

We do not guarantee any particular result, and nothing we sell is intended to diagnose, treat, cure or prevent any condition. We work to keep this website available, but we cannot promise it will always be uninterrupted or free of errors.

11. Limits on our liability

We are responsible for delivering what you paid for, as described. We are not responsible for indirect or consequential losses, such as lost income or lost time, or for losses we could not reasonably have foreseen.

Where we are liable, our total liability for any order is limited to the amount you paid for it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

We are not liable for a delay or failure caused by events outside our reasonable control. If that happens, we will reschedule or refund.

12. Intellectual property

The content of this website and of everything we sell, including text, protocols, images and videos, belongs to us or our founder, or is used under licence. Buying a product gives you the licence in section 8. It does not transfer ownership.

The name Peak Performance Wellness and our logos may not be used without our written permission.

13. Your personal information

We use your name, email address and, for bookings, your phone number to deliver your order, to reply to you and to keep the records we are required to keep. Service providers that help us run the business, such as our payment provider and our email provider, handle some of this information for us.

We do not sell your information, and we do not see or store your card details.

Under the Data Protection Act 2017 of Mauritius you can ask us what information we hold about you, and ask us to correct or delete it. Email info@ppwellness.co.

14. Governing law

These terms, and any contract made under them, are governed by the law of Mauritius, and the courts of Mauritius have jurisdiction. If you are a consumer living elsewhere, this does not take away any protection the law of your own country gives you that cannot be excluded.

If there is a problem, please contact us first. We will do our best to put it right.

15. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the version that applies to that order. The date at the top of this page shows when it was last changed.

16. Contact us